Article contributed by Mike Berman, COO, Day & Nite/All Service, with Tia Tassava
Nobody would ever argue that adding layers of manual procedures and labor is a smart business practice under any circumstance. Unfortunately, in this most challenging environment, the hospitality industry has been backed into far too many corners to make any number of vitally important decisions with little meaningful guidance and less precedent.
A lack of reliable information compounded by conflicting analyses against the need to take action only further compounds the problem. As a result, virtually everything done to manage coronavirus, necessary though it undoubtedly is, has been labor-intensive, manual, time-consuming, and costly.
Major League Baseball offers a vivid illustration of what can go wrong even when highly structured and organized multi-step labor intensive plans are implemented. Spring Training Part 2, highlighted by comprehensive coronavirus tests, relying on the ever-steady FedEx to rush tests to labs, seemed so perfect on paper; and perhaps it could be. Except for one small fact: this orchestrated series of steps took place over the Independence Day holiday weekend when FedEx was running a very partial operation! The amount of time and knowledge necessary to consider every possibility and influence for everything needed to create a maximum environmental, workplace, guest, and food safety is truly incalculable.
Hospitality must immediately find more scalable and reliable technology-driven solutions to escape the similar trap of relying on manual procedures to manage complexity. Indeed, the literally hundreds of hospitality industry executives and staff we speak with every week confirms this to be a well-accepted fact. But these conversations also reveal a state of suspended decision making animation. In this 15th week column we will get to the constructive point.
Since its inception, the Day & Nite family of companies has been manufacturer and product agnostic, a core company value continuing to this day. The Company has unrivaled product performance insights and expertise more than servicing over 1 million distinct pieces of Refrigeration, Cooking, Plumbing, and HVAC pieces of equipment a year in every possible operating environment. As the industry leader, Day & Nite commits significant resources to ongoing product research, analysis, and testing. Regular readers of this column already know Day & Nite started COVID-19 scenario planning as far back as December 2019.
Having thoroughly conducted all necessary research, Day & Nite Performance Solutions was launched as a specialized environmental quality business unit earlier this year. In fact, by about a decade, the Company’s pedigree predates COVID-19, going back to Green Building/LEED Certification leadership. While the Day & Nite is neither a manufacturer nor manufacturer’s rep, Day & Nite Performance Solutions’ underlying technology was selected after consecutive years of thorough analysis conducted by the industry’s foremost experts. In sum, Day & Nite Performance Solutions integrated, engineered portfolio designed to accomplish one objective: protect and enhance the hospitality industry’s business interests.
If you’re knocking yourself reading and researching what to do next, contact Day & Nite Performance and ask for the no-obligation research reports.