Day & Nite All Service has been servicing customers for 40 plus years, serving the most demanding commercial kitchens with their “one call fixes all solutions” motto. Offering a diverse range of refrigeration, kitchen equipment, HVAC and plumbing services from installation to repairs. With the vision of the second generation of the Sher family, they’re currently expanding their operations by offering services in Boston. The new Boston outpost for the company will join its numerous locations, including Florida, the Carolinas, New York, Washington D.C., and Philadelphia.
“Boston is a great city and it has characteristics and a rich history that’s attractive for Day & Nite All Service. When indexed to DNAS’s proven history of superior service execution and sophisticated use of technology, there’s a superb fit,” explains Mike Berman, Day & Nite’s COO. “There’s an uncompromising service expectation in the Greater Boston area that Day & Nite All Service can deliver. Integration of technology to work product also ranks high on Boston’s priority. CNBC just put out their annual survey on the best states for businesses and Massachusetts ranked eighth in the nation and No. 1 in the Northeast.” For Berman and the Day & Nite leadership, Boston provides a thriving community and fits the profile for their “ideal” client, so it just made sense to add a hub in the city.
Finding the right team for the Boston operation was all about building something dynamic for the new venture. Berman noted that in order to do that, it was a combination of homegrown talent with new people. They selected service leader Jerome Malabot, who was promoted from within the company, coming from the New York service operation. “We purposely wanted a service leader who understands the operation, has great work ethic, but can still have a fresh perspective on things in this new market,” Berman says.
Day & Nite All Service has been on a mission to further their growth in the past few years. Ever since 2007 and their expansion into Florida, Day & Nite All Service has continuously increased their growth with new hubs, special partnerships and technology implementations to grow and support their customer service base and their own services.
In 2009, they implemented a new service dispatch accounting system that helped them keep track of all their clients and more to provide better customer service on jobs, while they added a full tablet integration system in 2011. This provided field automation for all technicians, which fully integrated with their main corporate system, allowing all hubs and service technicians to be on the same page when it came to their portfolio of services. Since they’re committed to continuously improving and growing their expert services, it only seemed natural to enter the Boston market.
“We have the opportunity to refine and enhance a proven model every time DNAS enters a new market,” Berman outlined. “Our customer base expects the same experience whether they’re in Miami or Massachusetts. As Day & Nite prepares for its next 40 years, our focus is to add people to our team that fit the culture and embody the values that the Shers have created,” Berman explained.
For Day & Nite, the expansion into Eastern Massachusetts, represents what has been their model for success: promoting from within and actively recruiting from outside the organization to ensure fresh ideas to meet the ever changing needs of its diverse commercial kitchen customer base.
To learn more about Day & Nite All Service’s new Boston operations, visit the website.