In the fast-paced world of the restaurant industry, efficiency is key.
Every second counts when it comes to delivering excellent service and ensuring customer satisfaction. One essential tool that can significantly enhance the smooth operation of a restaurant kitchen is a KDS (Kitchen Display System).
TouchBistro’s goal has always been to help restaurants grow and succeed by providing restaurant specific management solutions to lower costs, improve operational efficiencies and create great guest experiences. “We are constantly listening to the needs of our restaurant customers across North America,” noted Samir Zabaneh, TouchBistro CEO and Chairman. “We’ve built this business on our ability to respond to ever changing needs.”
“After spending many years focused on enhancing our POS, front of the house (FOH) operations, and industry leading guest engagement solutions, we knew the timing was right to expand our back of the house (BOH) offerings so that restaurateurs have the key ingredients needed to drive their businesses forward,” Zabaneh continued.
To improve and integrate BOH operations, TouchBistro has introduced two new solutions. TouchBistro Profit Management Powered by MarginEdge seamlessly integrates with the all-in-one TouchBistro Point of Sale (POS) and Restaurant Management System to help single or multi-unit restaurants maximize their profitability through greater control over inventory, supplier costs and invoices, menu and recipe planning, food wastage, and accounting.
The much-anticipated TouchBistro Kitchen Display System (KDS) Powered by Fresh, delivers accurate orders instantly to the kitchen for preparation. As soon as a ticket is sent from the POS, it appears on the KDS, providing an instant line of communication between FOH and BOH staff, eliminating time consuming manual double entry and costly errors. TouchBistro understands the needs of a flexible, modern kitchen. They are now one of the only cloud providers with a KDS integrated bump bar, allowing BOH staff to navigate their display without having to touch the screen.
Restaurateurs report spending 41% more on food on average than the prior year, with more than half their suppliers raising prices in the last year. Staying on top of supplier pricing changes and invoicing, evaluating plating profitability and predicting what customers will buy, and tracking food usage and mitigating wastage are all complex, time-consuming functions when done manually or with a stack of spreadsheets.
However, they are all essential for managing profitability in single or multi-unit operations, especially when inventory costs are rising, new fees are being charged by technology providers, rent is more expensive, and workers are demanding higher wages. Streamlining internal workflows is also essential in reducing expenses and improving customer satisfaction.
As the restaurant industry evolves and new technologies become available, TouchBistro is committed to integrating advanced new capabilities into its all-in-one POS and restaurant management platform, ensuring its solutions are fast to install, intuitive to use, and make it easier for restaurants to focus on building a profitable business that at the same time delights their guests.
“TouchBistro’s new BOH capabilities will help restaurateurs run more profitable operations. These tools give them the real-time visibility they require to control costs and streamline workflows,” Zabaneh concluded.
With TouchBistro Profit Management new items are automatically added to inventory sheets and prices are updated daily. As soon as inventory counts are saved, venues see total food and liquor costs, so they know which items need to be closely monitored to boost profitability and which are contributing to waste.
The new system generates reports and analytics for performance evaluation. Sales and labor data is pulled nightly from the TouchBistro POS and is used to generate powerful reports that help venues manage their bottom lines. With TouchBistro Profit Management you gain access to a controllable P&L that auto updates as invoices and inventories are closed, a food usage report for detailed analysis of COGS, a price history report that illustrates price fluctuations over time, menu analysis that pinpoints profitable and high-volume items and more.
Zabaneh and his team have always prioritized creating user-friendly and features that are easy to navigate from one powerful platform, where venues can track food costs in real time, adjust recipes for maximum profitability, process invoices digitally, streamline accounting processes, standardize inventory management across multiple locations, and more.
The system standardizes every product name, unit, and code from one central platform for faster and more consistent inventory management across multiple locations. It helps the operator easily order products from any vendor, pay an unlimited number of bills (U.S. only), and transfer products and recipes between locations, all directly within the platform. Data is exported to a venue’s accounting software directly for a quick, easy, and error-free transfer of data.
The TouchBistro experience has always been about ease of use and support. World-class support specialists, based out of North America, are available 24/7/365 to help support TouchBistro customers with any questions they might have. TouchBistro Profit Management customers are supported by TouchBistro and MarginEdge experts for a white glove onboarding and support experience. TouchBistro KDS customers work with a dedicated Professional Services expert to complete onboarding, along with an installation technician to ensure a smooth and fast setup.