Life in the restaurant industry has been impacted in so many ways by the challenges of the pandemic. One of the byproducts has been the exponential growth of the takeout and delivery business. Prior to COVID-19 most restaurants simply selected a single delivery partner, GrubHub or UberEats etc. That has changed dramatically over the past 90 days as most restauranteurs find themselves working with multiple delivery providers to keep up with the demand.
With the expansion of delivery partners has come the need for an upgrade in technology to bridge the gap between an eatery’s use of multiple delivery services and their POS-Point of Sales system. New York City based ItsaCheckmate has been created to provide a solution and to fill that essential void.
“ItsaCheckmate makes the process of accepting orders from these ever-growing online ordering platforms and delivery services very efficient, allowing the restaurants to grow their revenue without increasing the cost of managing them,” said Vishal Agarwal, Founder and CEO of ItsaCheckmate. “Our company is not built on technology, but on customer service. Restaurant operators and staff need to know that there is someone behind these automated solutions and we provide an always-on text/group chat-based support, which re-affirms their faith in this automated solution.”
ItsaCheckmate effectively operates like a bridge that connects the various delivery platforms to a restaurant’s management system. It automatically feeds orders from multiple food delivery services into the ordering system and feeds the sales back into the restaurant management system. That enables orders moving quickly, while replacing manual input to manage accounting and sales.
As the delivery game heats up and major chains choose who to partner with, restaurants feel increasingly compelled to be present on several platforms, which can increase brand awareness and attract new customers. ItsaCheckmate has found that in many cases the expansion across multiple delivery platforms has led to a new set of challenges.
“The ItsaCheckmate system solves all accounting issues by ensuring the prices between the third party platforms and POSs always match up,” Agarwal continued. “We are able to sync the prices from the POS directly to the top third party platforms.”
Operators have also found that ItsaCheckmate has become a valuable management tool with the use of tablets. “We have eliminated the need to continually monitor various tablets to accept incoming orders and input in your POS. Your kitchen will receive orders in real-time that are accurate and come directly from the customer to eliminate mistakes,” the Manhattan based executive explained.
This also enables accurate inventory data and trend reports of order flow. Most importantly ItsaCheckmate ensures perfect reconciliation in accounting between your third party services. ItsaCheckmate enables order to be automatically confirmed and entered into a single POS system. They are then printed out on the same kitchen printer as the restaurant’s walk-in orders.
Since its founding in 2016, ItsaCheckmate seamless integration of orders coming from various online ordering platforms has given the company a unique perspective. “At ItsaCheckmate, we understand that the customer is guiding what the next generation of POS, tech and trend solutions are going to look like,” Agarwal concluded. “The next-generation point of sale is being shaped by the call for the POS to be all things for all people. Our goal is to find the biggest pain points of customers and solve them.”
To learn more about ItsaCheckmate, visit their website.