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How to Train Your Staff For Success In 20 Minutes For...

I ran restaurants successfully for 20 years and the absolute cornerstone of my guest experience was training… daily training. I’m talking about the importance of pre-shifts and the training that should happen before the doors open for business.

Get Your “A” Game From Your “A” Team

Great staff are really brand ambassadors for your restaurant. Their personalities combined with effective training can actually build your business, but not all staff are created equal.

Adding Salesmanship To Your Service

A super attentive server sounds like part of a great experience right?  You’d think so, but not so much for either the guest or the restaurant. What was lacking? Numerous sales opportunities were missed from the start to end of our meal.

Paramount Service Is The Most Important Detail In Your Restaurant

Rockstars know this: paramount service is everything in your restaurant. Deliver anything less and it's suddenly all over social media. You can lose your good reviews and customers at your restaurant’s peril.

Are You In The Restaurant Business For The Right Reasons?

I often say the restaurant business is one of a thousand details and it's a constant daily challenge to keep all the moving parts going in the right direction.

Fun & Games Make The Cash Register Ring

Creating a healthy competition amongst the staff was one way of keeping them on their toes, upping the fun factor and boosting the restaurant’s bottom-line. This all began with a daily pre-shift meeting.

There Go the Prime Costs!

I work with many restaurants and collaborate with other professionals across the hospitality industry. One thing I continually see and hear about are the sheer numbers of operators not taking regular inventory or closely analyzing food, beverage and labor costs.

When The Curtain Goes Up, It’s Showtime!

I am a big believer in paramount service - it's the only real competitive advantage. Train your staff to over-deliver and treat every guest as the most important guest and your business will grow. Provide anything less and watch your business disappear, especially in this age of online reviews.