Are you tired of constantly reaching out to your managers for updates, only to hear the same frustrating “I don’t know” response? It’s time to put an end to this madness and empower your management team to provide you with the crucial data you need.
Here are six ways to improve communication with restaurant managers.
Table of Contents
1. Implement a restaurant manager log
Let’s ditch the outdated method of calling or texting for updates. Instead, create a tailored manager log. This tool ensures your managers answer key questions after each shift, covering everything from sales numbers to staffing and ticket times. Say goodbye to frantic phone calls and hello to immediate, organized updates.
You can use a simple binder with lined sheet paper, create a template you print each week, use one of your restaurant software programs that likely includes a communication tool, or purchase a simple journal where everything is recorded, noting what specifically you want to know each day, each shift.
2. Proactive text updates from restaurant managers
Flip the script by having your managers send you updates via text. Rather than asking if the food order was placed, have them text you details like the budget, expenses and order placement time. Set a rule that they must text you at least one hour before the order deadline, ensuring you’re always in the loop and avoiding last-minute surprises.
You can keep these instructions in your manager log and make it part of the daily routine.
3. Simple 3×5 card method
Equip your managers with a handy 3×5 card that has printed crucial questions. These are the questions you frequently ask, and managers can jot down the answers throughout their shifts. When you do call, they’ll be ready with the information at their fingertips, promoting efficiency.
4. Daily briefing call with restaurant managers
Consider scheduling a daily briefing call where managers report on crucial numbers and updates. While this might not be everyone’s cup of tea, it does help keep everyone aligned and builds a culture of accountability and transparency. However, be mindful of not hindering their decision-making abilities.
The more you communicate the more likely it is you’ll get the information across to each person, rather than relying on everyone to understand your expectations hearing them only once.
5. Leverage technology
Embrace project management software apps like Asana or monday.com. These tools, while not restaurant-specific, allow managers to input daily stats and updates, creating a digital trail accessible anytime, anywhere. No more constant calls disrupting your restaurant – gain insights at your fingertips.
These tools are fantastic for automating and sending reminders, so you don’t have to do any of it once it’s set up.
6. Reward proactive communication
Change your culture by recognizing and rewarding proactive communication. Acknowledge and reward managers and staff who consistently provide timely and accurate information. Whether through public acknowledgment, bonuses, or added responsibilities, create a culture that encourages proactive communication and leadership.
In the world of restaurant management, information is power. By implementing these six ways to improve communication with restaurant managers, you’re on your way to transforming from a reactive management style to a proactive one.
Empower your team, streamline communication and watch as your restaurant efficiency and morale soar.
