Article contributed by Mike Berman, COO, Day & Nite/All Service
News of the iconic Darwin’s Arch collapse from natural erosion serves as an almost perfect metaphor for these times. Simultaneously, we are reminded fragility is more common than permanence and that once-in-a-lifetime events occur more often than the saying goes. Just as the natural stone bridge that is no more was once part of a larger island, adaptation and shaping the future are humanity’s defining traits.
Evolving CDC guidelines certainly are major milestones yet last week’s breakthrough announcement has sparked considerable uncertainty about timing or what even 100% capacity actually means. Clearly, hospitality’s full-throttle priority is to rapidly and securely rebuild its bridge to drive considerable prosperity and profitability; as always, this is best achieved by plotting your best course of action in ways that most resonate with the broad market and their interests. More than ever, defining your business as a truly socially responsible, accountable organization, expressing sincere commitment to higher ideals is a foodservice imperative.
Although Covid-19 tensions might be easing, events from this past year—actually longer!—have led to an erosion of trust not all that dissimilar from Darwin Arch erosion. Retired US Secretary-General Ban Ki-moon aimed his recent global assessment at world leaders , but the evident and looming crises he identifies will require every entrepreneur, chef, manager, line worker and responsible citizen to play an active role restoring institutional faith as well as preventing the next crisis. From a hospitality business perspective, the immediate fork in the road represents a distinct choice between progressive evolution or accepting the dangerous risks of de-evolution (semi-random note: Devo—the guys that gave us de-evolution—should have been voted into the Rock and Roll Hall of Fame this year, let’s hope the same mistake isn’t made in 2022). Simply, foodservice businesses cannot fully reopen in this climate without meaningful corporate social responsibility commitment.
Emphasized in its Balanced Scorecard principles, the Day & Nite family of companies is guided by a promise to deliver consistently rewarding internal and external customer experiences propelled by determination to do good and well at all times. The company’s substantial corporate responsibility initiatives are built around 4 critical pillars:
Reducing the Carbon Footprint:
Installing, maintaining and repairing commercial HVAC, plumbing, refrigeration and cooking equipment is notorious for greenhouse gas emissions. A combination of advanced technology and process mapping with customers allows Day & Nite/All Service/Popular Plumbing/Performance Air Mechanical to reduce the volume of technician vans and accompanying drive time;
Solving the Massive Food Waste Problem:
By delivering integrated solutions mimicking a natural digestion process, company clients are able to convert everything from grease to produce to pure soluble liquid;
Energy Management, Equipment Uptime:
Technologies concurrently delivering predictive rather than reactive maintenance that also reduce the energy consumed by some of the biggest drains on the power grid—and hospitality’s operating expenses—notably HVAC and refrigeration, and
Conscious that excellent service providers must feature an inclusive workforce not only accepting but encouraging the broadest possible range of characteristics, backgrounds, preferences, education the Day & Nite family of companies workforce is uniquely able to deliver extraordinary value to the totality of foodservice.
With values and commitment structured to help every business successfully evolve, email firstname.lastname@example.org to best align your socially responsible business with an accountable professional partner.