Article contributed by Mike Berman, COO, Day & Nite/All Service
Initially, I thought the steady increase in traffic during my commute was a sign the workforce is beginning to return to the office in big numbers.
While there might be a slight uptick in the number of cars on the road, the now daily longer commutes are almost exclusively about emergency road repairs and more accidents than I can remember. At a time hospitality needs only free flowing business highways, the purpose of this week’s column is to introduce best practices for building essential momentum free from harmful operational snarls.
Most companies aren’t IBM and aren’t going to produce a return to the workplace reorientation but all foodservice operators must tap all available resources to comprehensively welcome staff back and quickly bring new employees up to speed. Anything your business may lack with direct resources should be urgently and adequately filled by your vendors. Where 2020 thru winter 2021 may have been marked by discontinuity in your business, leading foodservice suppliers across all categories remained operational. Not only are these continuously operating suppliers perfectly positioned to reacclimate your staff, they possess enormous information and rich data about your company’s historical practices and habits. Relying on suppliers to then efficiently bring you and your staff up-to-speed is a naturally efficient way to avoid any collisions on your hospitality highway.
Some, like the Day & Nite family of companies have not only anticipated playing a crucial role bringing (customer) staff immediately back to efficiency, they have restructured and supplemented staff to best support foodservice during this delicate transitional phase. In particular, Day & Nite/All Service/Popular Plumbing/Performance Air Mechanical’s Client Concierge team not only possesses deep historical knowledge for the company’s customers, but the department’s exposure to several thousand customers across every segment of the hospitality industry makes this elite group a uniquely qualified resource of best practices, trends and overall marketplace developments. Just as the department name implies, in form and function Day & Nite Client Concierge provides intimately curated experiences for an industry that must receive nothing less from suppliers dependent on a fully healthy foodservice ecosystem.
Although politicians will ultimately negotiate infrastructure legislation that will get signed into law, nobody doubts the nation’s roads, bridges, tunnels, airports, etc are in need of serious upgrading. That’s what happens when essential structures and substructures are not properly maintained. While the nation’s arteries may be in dilapidated shape to overuse and lack of investment for upgrading, atrophied equipment poses the same hazards. Anything less than thorough, professional attention to getting everything from your HVAC to kitchen gadgets in peak operating condition prior to full reopening will result in emergency repairs at the most inopportune time for hospitality. Prevention is the best medicine for achieving maximum equipment uptime and is a cost not to be minimized. Of course, delivering superb maintenance is a function of having the very best talent at your disposal.
In order to deliver consistently superior leadership and service to the industry, Day & Nite’s diverse workforce sets the tone for a high performance culture. At a time several million credentialed women are struggling to re-enter the workforce The Company’s sophisticated use of technology coupled with world class standard operating procedures have allowed Day & Nite to accommodate a wide range of schedules with nominal interruption to business affairs. More than making it an employer of choice for talented and ambitious employees, Day & Nite’s platform translates to unrivaled resources for foodservice.
Whether you are a top talent looking to re-enter the workforce or looking to join a company helping lead hospitality back to full resurgence or a foodservice professional anxious to avoid your version of highway wreckage through specially priced, comprehensive reopening packages or to learn about overall industry best practices and trends, email jbf@wearetheone.com
