New Report Reveals 49% of Consumers are Tipping More at Restaurants and Apps

State of Tipping Report Restaurants Apps
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While the pandemic has created a number of hurdles and obstacles for restaurants both this year and last — consumers appear to be digging deeper in their pockets to reward restaurant and food delivery service workers this year.

According to a new report from Home Run Inn Pizza, a Chicago-based pizzeria chain and national frozen pizza company, 49% of consumers surveyed within the report stated they’re tipping a larger amount, on average, over the past year when dining out at restaurants, ordering food online, and/or going to bars.

What might be causing this increase in generosity? Sympathy and empathy appear to play a role. In fact, 61% of respondents that stated their tipping behaviors have changed in the past year cited feeling sympathy and/or empathy for service people who are working through the pandemic as the reason they adjusted their tipping habits.

Interestingly, female respondents were much more likely than men to cite sympathy/empathy as a reason they’re currently tipping more than the previous year (70% of females, compared with 52% of males).

Tipping Bad Service USAThe report also highlights that Americans ordering food and eating at restaurants are tipping despite the perception of receiving bad service — with 67% stating they’ve still tipped staff despite receiving bad service. That trend may also continue into 2022, as 47% of respondents stated they are “likely” to “very likely” to tip if they receive bad service in the future.

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  • Imperial Dade
  • McKee Foodservice
  • T&S Brass Eversteel Pre-Rinse Units
  • Red Gold Sacramento
  • Inline Plastics Safe-T-Chef
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With the impact of the pandemic weighing on businesses, some restaurants supported their staff by including a surcharge and/or gratuity to customers’ bills — which may have caused customers to leave less of a tip, if at all. In fact, 51% of respondents stated they are “unlikely” to “very unlikely” to provide an additional tip if a restaurant automatically adds gratuity to the bill. On the other hand, 40% of respondents stated they would be OK with restaurants adding a surcharge to the bill, in place of tipping.

As the pandemic continues, will consumers continue to reward restaurant and food service workers into 2022? Only time will tell.

  • Red Gold Sacramento
  • Simplot Frozen Avocado
  • McKee Foodservice
  • DAVO Sales Tax
  • T&S Brass Eversteel Pre-Rinse Units
  • BelGioioso Burrata
  • Inline Plastics Safe-T-Chef
  • RATIONAL USA
  • Day & Nite
  • Atosa USA
  • RAK Porcelain
  • Imperial Dade
  • Texas Pete
  • AyrKing Mixstir