Article contributed by Kristi Turner, Chief Marketing Officer of Compeat, Inc.
A restaurant manager moves at a frantic pace. Covering a huge amount of ground and juggling a variety of tasks, few outside the industry can comprehend their daily challenges.
In a single hour, the restaurant manager can place an order for chicken, jump on the line in a backed-up kitchen, revise employee scheduling for the next day, cover the hostess stand, console an unhappy customer, and call up a repairman about a busted refrigerator. Over the course of a day, the manager might be extended further to recruit three new servers, forecast a week’s worth of business, and schedule 20 employees all of which are asking for different days off or extra shifts.
With all these varied duties, many restaurateurs find themselves having to use 5-10 different technologies. That means 5-10 different sign-ons with different passwords, and little to no integration between the technologies. Put yourself in a restaurant manager’s shoes in these scenarios. She logs into one system to do schedules, another system to look at applicants to hire, a third system to check this week’s food costs, and yet another system to create a purchase order or to check inventory. An incredible amount of time is spent duplicating work and risking the integrity of the data as it is moved from system to system.
Now, more than ever, is the time for restaurants to modernize their technology stacks and understand the advantages of a fully integrated system.
Guaranteed to save you time, money, and your sanity, below are the four major reasons to run your restaurant operations with a single integrated technology:
- Save Time. Freeing the restaurant manager from the back office is essential to any restaurant’s success. They are spending too many hours per day switching between applications and manually feeding data from one to the other. The ability to move smoothly and uninterrupted between tasks without specifying their credentials each time can save a manager up to 10 hours of office time per week.
- Reduce Costs. For operators who feel that moving to a single platform is way too expensive, you may be in for a surprise. You are most likely paying more when you add up all the fees from these various vendors compared to a single, integrated platform. Gone are the days that integrated solutions were only for the large enterprises. One-stop-shop solutions are now not only more affordable and easier to implement, but many operators see the solutions pay for themselves (and more) within the first few months of implementation.
- Improve Data Integrity. Data runs the risk of being compromised every time it is downloaded into an unrelated software, or when touched by human hands. The accuracy of your data depends on the flow of information. Inventory is a great example of this, because it must be tracked from the order being placed, all the way through being consumed by a guest. You lose money every time there is a mistake, and with many desperate systems used to track products, the risks of compromising the data is high. Combining every one of these touchpoints into a single database lets the information flow seamlessly through the stages, without compromising the data’s integrity.
- Heighten Security. A manager with one secure sign-on has 11 fewer places for her credentials to be compromised than a manager with 12 different sign-ons for 12 different systems. This includes help desk calls for forgotten credentials, credentials posted on computers, data leaks, and hackers. Additionally, should there be a security incident, you have a single point of contact, to get the issue resolved.
If you are using one system for inventory, another for forecasting, are ordering manually through each vendor, then engaging a third-party accounting product, you could control your prime costs better with an integrated database that seamlessly manages everything. Enter your inventory and like magic your accounting transaction is created which then feeds into detailed analytics needed to understand and reduce your overall food costs.
Once you start to see that ROI of better controlling food cost, then you might turn your focus to reducing labor costs. Having a single system that can recruit, evaluate, track, hire, and onboard a candidate, then feed the new employee information directly into scheduling and labor creates a time-saving, end-to-end employee management solution. The payroll information can then be seamlessly transferred to your payroll provider. Many partners, such as Compeat’s trusted partner Valiant Solutions, have state-of-the-art technology that allows you to outsource complex tasks such as payroll with no additional effort by transmitting it automatically, saving managers time and reducing human entry errors.
Just keep moving forward until everything is integrated and soon you will have all the tools to manage your entire business in one place – and get your manager back out on to the floor where they belong – serving your customers.
Kristi Turner is Chief Marketing Officer of Compeat, Inc. Kristi oversees product marketing strategy, competitive positioning, brand awareness, digital presence, customer retention, lead generation, inside sales, and internal and external communications. With over 27 years of domestic and international strategic business and marketing experience, Kristi has a successful track record for building scalable SaaS revenue growth, empowering employee cultures and customer centric marketing strategies.
Prior to joining Compeat, Kristi served as CEO of Kaizen Consulting, a SaaS marketing consultant firm and previously served as SVP of Marketing for HotSchedules, formerly Red Book Connect. Before HotSchedules, Kristi served as a consultant to wireless global providers and as SVP of Marketing for InComm, a global technology innovator and provider of prepaid and payment solutions. Kristi holds a bachelor’s degree in Mass Communications from University of South Florida. She resides in Atlanta with her husband and two children. Kristi enjoys athletic challenges, outdoor adventures, yoga and meditation, and dedicates much of her time to studying conscious capitalism success and mentoring young men and women in professional and personal growth.