Article contributed by Mike Berman, COO, Day & Nite/All Service
Disney announcing plans to reopen both California theme parks next month, JetBlue anticipating a surge in domestic air travel bringing flight crews back are more than the latest signs the nation is returning back to normal, these developments provide further evidence leading companies are being smart about it. Coupled with recent surveys that working from home is not exactly the panacea some thought it would be, one could argue these precious next few weeks will be foodservice’s most significant moment of truth.
Direct and indirect industry research shows all hospitality industry segments recognize conditions are slowly yet progressively changing for the better, however these same data points also suggest certain levels of unhealthy inertia. At a time decisive leadership is required to be fully prepared for superbly welcoming guests back, too many are waiting either for direction from elsewhere or more definitive signs the proverbial coast is clear. If Covid-19 has been the crippling crisis nobody saw coming, failure to wisely, proactively get out ahead of even phased or future-date scheduled reopening’s will amount to a different, self-induced crisis. Back-to-back crises will assuredly be most devastating, especially because not being ahead of the curve will be a poor reflection on a given business, perhaps even an entire industry.
Accenture’s State of Supply Chain report, features downright scary statistics, notably 75% of all companies are experiencing business disruption—in what amounts to a relatively low demand environment. As demand grows, already diminished capacity will put even greater pressure on hospitality to be as prepared as the market will insist on. After being deprived of life’s pleasures this past year, in both B2B and B2C segments, hospitality will play the most pivotal restoration role throughout society. As much as this is an awesome responsibility, circumstances also create even greater opportunity. Statis—waiting for someone or something to trigger action—would be like arranging for a circular firing squad at a time everyone’s eyes should be fixated on clear targets, hitting the bullseye with consistent ready-aim-fire precision.
Further complicating it, foodservice has perhaps the most complex and fragmented service-delivery supply and demand chain of any industry on the planet. Organizing and coordinating all the front and back of counter activities to assure routinely delightful customer experiences, climbing back up the mountain of fully restored operations, will be far more challenging than the trek down the operational mountain has been this past year.
Although the Day & Nite family of companies is known for its industry leading commercial cooking, refrigeration, HVAC and plumbing installation, maintenance and repair capabilities and is classified as a business-to-business services provider, the depth of company resources and managerial talent—fortified by commitment to global best practices—allows the company to incorporate the most advanced processes and sophisticated technologies to reduce the numerous stresses hospitality has faced and will assuredly face in the weeks and months ahead. Among these many advancements is adopting methods commonly found in manufacturing to harmonize all aspects of the complicated, staggering supply chain foodservice depends on for maximum equipment uptime.
Through proprietary technologies—featuring a client mobile application capable of managing all your assets—Day & Nite/All Service/Popular Plumbing continues to digitize the supply chain, allowing foodservice superior visibility and control over essential equipment. Accompanying lean processes eliminate the many frustrating steps hospitality has endured for placing a simple warranty or basic repair call. Knowing covid-19 wouldn’t permanently relegate the nation to work at home, eat at home, vacation at home status the Day & Nite family of companies advanced planning, purposeful leadership and significant investments have all been oriented for ensuring foodservice would be well-positioned to avoid any next crisis.
Operational integrity, equipment uptime is hospitality’s foundation for ensuring consistently wonderful customer experiences. Making it conveniently easy is Day & Nite/All Service/Popular Plumbing’s internal mandate and your expectation. With no reason to wait, less time to lose, avoid a new crisis, proactively get your business in tip-top shape by contacting email@example.com