Bensen AI, the leader in voice technology for restaurants, announced the launch of their “Forget The Phone 2021” campaign where they will be picking up the phone bill for a New York City based restaurant for a whole year. In addition to paying the phone bill, Bensen is offering their AI technology that answers the phone at restaurants-called Greet, for free to any NYC based restaurant that enters the Forget The Phone drawing.
“The effect that Covid-19 has had on restaurant staffing efforts has been sizeable. Most restaurants find it difficult to staff during the pandemic and on top of that, they need to now do more with less,” said Bensen AI Co-Founder and CEO, David Xiao. “Forget the Phone 2021 is our way of helping New York City restaurants in the new year by giving them their own fully customized version of Greet that can answer the phone at their establishment and give them one less thing to worry about.”
Greet is a cloud-based AI phone agent that answers the phone and helps customers to place orders and make reservations as well as answering frequently asked questions. Greet is able to reduce the number of calls that a restaurant has to answer by 50%, freeing up staff to handle more important tasks within the restaurant. The system is able to increase online order volume by 30% which is something that all restaurants could use right now. “The phone still represents a major revenue stream for restaurants but can easily overwhelm employees, especially during peak times. Greet provides a better way to get the customer what they are looking for,” Xiao said.
With Greet, restaurants can take the burden of answering calls and transform it into an experience that fits within their existing software stack. The system can plug into any online ordering service or scheduling software and converts phone-in customers to those online channels using its textback functionality. Additionally, Greet has the ability to block spam calls and ensures that restaurants are now answering 100% of their calls.
Greet also gives restaurants insights into their phone program, showing critical data such as call volume, customers’ reasons for calling, and amount of time spent on the phone. Each Greet experience is customized and restaurants are able to sign up and get deployed within a day.
Any restaurant that is based in New York City is eligible to get their phone bill paid for and receive Greet for free by simply signing up on Bensen AI’s website, here. The drawing ends January 31st. The Grand Prize Winner will have their phone bill paid for an entire year and will also receive Greet for free for the year. Hence the title of the campaign, “Forget the Phone.”
“We couldn’t be more excited to be working with restaurants in New York who have already experienced a lot of challenges these past few months, Xiao said. “With Forget the Phone 2021 we are able to help provide peace of mind for what is traditionally a restaurant’s more frustrating problems.”
Restaurants all across the country have been decimated with shrinking revenues and in turn have had a lot of challenges with staffing due to lower budgets. With Greet, a restaurant can now do more with less by automating their phone operation freeing up employees to focus on other tasks in the restaurant such as fulfillment. As restaurants experience a surge in online ordering volume as well as difficulty with staffing, there may not be a better time to implement Greet.
