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Richard Shapiro

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Richard R. Shapiro is Founder and President of The Center For Client Retention (TCFCR) and a leading authority in the area of customer satisfaction and loyalty. For 28 years, Richard has spearheaded the research conducted with thousands of customers from Fortune 100 and 500 companies compiling the ingredients of customer loyalty and what drives repeat business. His first book was The Welcomer Edge: Unlocking the Secrets to Repeat Business and The Endangered Customer: 8 Steps to Guarantee Repeat Business was released February, 2016.
Customer Experience Trends

Customer Experience Trends: 13 Starting Points

Coffee Shop

What The Coffee Shop Can Teach Us

inviting customers to return repeat customer

Do You Invite Your Customers to Return?

banish tipping

Banish Tipping? Does It Damage Or Enhance The Customer Experience?

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Sysco is Nourishing the Future, Sustaining the Planet

Foodservice News
Sysco Corporation (NYSE:SYY), the leading global foodservice distribution company, launched its...

7 Practical Ways to Prepare for a Hectic Valentine’s Day in Your Restaurant

Foodservice News
Is your restaurant feeling overwhelmed by the thought of Valentine's Day approaching? Don't worry, here are seven practical ways for you to turn this hectic day into a golden opportunity for your business – an unforgettable Valentine's Day is just some pro planning away!

National Restaurant Association Show Kicks Off Annual Search for Top Food and Beverage Products

Events
The National Restaurant Association Restaurant, Hotel-Motel Show®, the epicenter of culinary innovation and a showcase of emerging trends in the foodservice industry, recently announced the opening of applications for the prestigious 2024 Food and Beverage (FABI) Awards. This renowned award program recognizes and celebrates forward-thinking and creative products that are shaping the future of food and beverage within restaurants and for consumers.

The Rise of Eatertainment Concepts 

Equipment News
Eatertainment concepts have gained significant traction for various reasons. First and foremost, they provide an immersive and interactive experience that goes beyond traditional dining. Whether it’s sport simulation, escape rooms, or axe throwing, these concepts are designed to engage all the senses. 

Q&A with Inline Plastics’ Carrie Cline, Senior Brand Manager

Foodservice News
In the realm of food packaging innovation, few companies have left as indelible a mark as Inline Plastics. With over half a century of experience in the industry, they have not only set the gold standard but continuously redefined it.

CT’s Riko’s Pizza Ensures Franchise Success With Dynamic Expansion Vision

Foodservice News
By leveraging the enduring popularity of pizza and employing strategic decision-making, restaurateurs like Connecticut based Riko’s Pizza can navigate the post-pandemic landscape and seize rewarding franchise opportunities.

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