In Barry Schwartzās TED talk, āThe Paradox of Choiceā, he speaks about how we, as consumers in the digital age, assume that more choice makes us freer.
Choice is good, right?
Wrong. Just go down the mustard aisle at the grocery store and feel the power of choice to overwhelm. Whole grain, or dijon? Horseradish or chili infused? Heinz or Presidentās Choice? Whatever happened to just plain olā yellow?
Complicating this matter, Schwartz concludes that more choice doesnāt make us freer, nor does decision making become easier. It actually makes us more boxed in, more anxious. Why? Because we become paralyzed by the sheer amount of options. Schwartz says that when we finally overcome this paralysis and look at all our options, this thing called, āopportunity costā occurs. This is when you āimagine the attractive features of alternatives that you reject.ā In turn, you become less satisfied with your choice. So even if youāve researched the thing to death, youāll always be plagued by a nagging anxiety that you could have gotten a better deal or a more robust solution. This is the viscous treadmill on which the modern day restaurateur runs.
The problem is, unlike mustard, your POS choice profoundly affects the way your business runs, so choosing a POS is a delicate task. To make things easier for you when youāre on the hunt for the perfect POS, weāve complied a list of not-to-dos, so you can worry less and feel more confident about your POS choice.
1. DONāT Get Locked In
Long-term contracts and hardware: two big red, inflexible, flags. Years ago, proprietary POS hardware was the way to go. POS companies would install computer modules throughout a restaurant. These old archaic systems were slow, often caused line-ups, delays and, of course, frustrations amongst staff. Beyond the operational problems of traditional POS hardware, once installed, you were locked in to your provider. Itās much harder to change systems when youāve invested a lot of money in hardware that canāt be repurposed.
Then thereās the olā haul long contract, where software POS suppliers will try to rope you into their product for years on end. Also not a desirable option.
Hereās what you should DO: look at software apps that can be installed on tablets and purchased on a month-to-month basis. Tablets, like an iPad, can always be repurposed in the future if you scale down, and more tablets can be easily acquired if you scale up. Speaking of scalingā¦
2. DONāT get a solution that doesnāt scale
A new condo development just opened up next door. Maybe you were chosen to be featured on the Food Network. There are some factors that can cause spur-of-the-moment growth so no matter what POS system you choose, make sure your investment can account for variable growth. Future-proof your company by choosing a solution that offers different, scalable packages that can adjust to your growth rate ā and fast. Some POS systems scale based on the number of iPads you use. Adjusting to growth can be as easy as buying a new iPad and downloading the POS app. Bada bing. Bada boom. No waits at a computer. No line-ups for billing. No lag when you adapt your operations to your sales and staffing needs.
3. DONāT go on price alone
The old adage, āyou get what you pay forā applies even here. It goes without saying, but weāll say it anyway: a POS system is not something you want to cheap out on. Take time to learn about the features your POS offers. Read reviews. Ask for client testimonials. Your POS is the central system of your business. Without it, the body ceases to function. If itās too good to be true, it probably is.
4. DONāT get distracted from your needs
āCan the POS split bills?ā You ask.
āLook at this shiny new inventory tracker, made of diamonds!ā They say.
Donāt get distracted by the bells and whistles. What is it you want? Probably topping your list is: table management, robust reporting, and a seamless billing experience. An intuitive user experience is nonnegotiable. A sleek, attractive design is bonus. Use the KISS principle; stick with the essentials and the companies that do those best. Redundant features, like a down-to-the-ingredient inventory tracker, might look good in theory, but the reality is, it requires a full time person to manage this minute tracking and opens up a whole can of worms for management.
5. DONāT ignore the fine print.
If youāve got a question, will someone be there to take your call? And if they are, is there a charge for that? Is the customer support 24/7 or only during regular business hours? What about new versions of the software? Will your POS update seamlessly on the iPad with the click of a button, or will you be required to pay to install the latest version?
Always read the fine print. Youāre buying a POS ā it should include the support you need to keep your POS functioning at top speed and functionality. Look for hidden fees like charges for support calls and updates. The best solutions anticipate changes in technology, the market, your needs, and your systems. And they makes the changes to get you what you need, no additional fees. See the TouchBistro Restaurant Success Library for more helpful tips.